Our goal is to correct the research, not defend an outdated sentence. When a material error is confirmed, we update the affected page and check whether the same fact appears elsewhere on the site.
How to report an issue
A useful correction report includes the page URL, the specific statement you believe is incorrect or stale, and—when available—the official bank, credit-union, regulator, payment-network or government source showing the current information. Screenshots can help, but an accessible primary-source URL is usually more useful because terms may vary by date, state or channel.
How we triage reports
Reports are prioritized according to the likelihood that the issue could change a banking decision. High-priority items include current bonus eligibility, expiration dates, APYs, monthly fees, waiver rules, account availability, deposit-insurance context, membership restrictions, transfer rules and product discontinuations.
Lower-priority issues such as wording, formatting or non-material historical details are still corrected when confirmed, but they may not require the same cross-site review.
Correction workflow
- Identify the exact claim and the page or pages where it appears.
- Check the claim against the most relevant current primary source.
- Determine whether the issue is a factual error, a source change, a geographic or eligibility variation, or an interpretation that needs clarification.
- Correct the affected language and, when needed, the analysis that depends on it.
- Search connected pages for the same fact or inherited wording.
- Update the visible review date when the surrounding research has been rechecked.
- Preserve the page's original-source links or replace them with the more authoritative current source.
What counts as a material correction
A correction is material when it could reasonably affect whether a reader opens, keeps, funds, closes or switches an account. Examples include a changed fee, expired promotion, incorrect qualification rule, wrong minimum deposit, discontinued product, inaccurate membership restriction, wrong withdrawal penalty or misleading statement about deposit insurance.
Minor edits
Spelling, punctuation, formatting, broken-link repairs and clarifications that do not change the underlying factual meaning may be made without a formal correction note. We do not characterize these housekeeping changes as substantive updates.
Requests from banks and commercial partners
Banks, credit unions, agencies and commercial partners may point us to official documentation or ask us to review a factual statement. They do not receive a right to rewrite our editorial conclusions, suppress accurate criticism, remove a comparison, choose competitors, or purchase a favorable verdict.
When a source or interpretation is disputed
Some banking questions depend on account type, state, relationship status, application channel or individual eligibility. When evidence supports more than one reasonable interpretation, we aim to describe the scope of the disagreement rather than force a single absolute statement. Where necessary, we direct readers to confirm the term with the institution.
Update history and transparency
BankOfferScout currently uses a visible Last reviewed date rather than a public line-by-line changelog on every page. For major corrections that substantially change a reader's understanding of a product, we may add an explanatory note to the page. We do not promise a permanent public archive of every prior version.
Submitting a correction
Use the Contact page and choose the editorial-correction route. Please do not send account numbers, Social Security numbers, passwords, full bank statements or other sensitive financial information. We do not need private account credentials to evaluate a public factual claim.